Niagara University
  • Niagara University, NY, USA
  • Salary
  • Full Time

All newly hired employees must provide proof of the COVID-19 vaccination or submit their request for an exemption on religious or medical grounds within seven (7) calendar days from their employment start date.

Niagara University is a liberal arts university, steeped in the Vincentian and Catholic traditions, with a total enrollment of nearly 4,300 students. Located just a few miles away from one of the world's premier tourism destinations, Niagara Falls, the university occupies a lovely campus overlooking the Niagara River gorge. Its close proximity to major cultural and business centers in Niagara Falls, Buffalo, and Toronto as well as the award-winning Niagara Wine Trail and several nearby cultural destinations make Niagara University an ideal place to work and live. If you'd like to know more, be sure to check out all of the NU Facts.


With learning and public access at the heart of its mission, the Castellani Art Museum (CAM) seeks an Operations Manager to oversee the welcome desk and gallery experience for visitors and guests. The Manager also oversees internal operations such as the institutional schedule, facilities needs, data collection, and financial/clerical duties for the Museum. Under the supervision of the CAM Director, the Operations Manager (OM) organizes, coordinates, and maintains the daily visitor and event activities of the Museum. The OM acts as a model visitor services representative, ensuring guests and visitors are greeted and given information to make their visits meaningful and welcoming. Through this public-facing part of the position, the OM schedules and trains work-study students, front-of-house interns, volunteers, and Weekend & Special Event staff. Through training and coaching, they help Niagara University students learn practical and applicable work experience serving visitors/customers.

The OM helps to ensure strong data collection at the front desk and through ticketing. They will work with front-facing staff to maintain the Museum Gift Shop and its inventory. The OM oversees the security and safety of collections and of the building during public hours and event functions. They maintain close relationships with Campus Security for safety and parking.

The OM will grow and manage Niagara University events and private events at the CAM, including contracts, communications, and scheduling. They also will help with coordination and planning for the CAM's events and communicate details with those booking and staffing the event.

As internal functions, the Operations Manager processes all the Museum bills, deposits, gifts, and invoices; they are responsible for counting the cash register, managing our sales reports, and depositing funds. They will also provide clerical support, filing, and supply orders for the CAM and assists the Director with scheduling. The Manager receives and directs inquiries from the main CAM email and phone line.

The work schedule is generally Monday - Friday with some weekends and weekday evenings, including special events during after-hours. This role is 35 hours per week.


  • Greet and service visitors in a friendly manner. Manage, coordinate, and supervise Visitor Services staff and volunteers. Answer main CAM telephone messages and emails, and direct questions. Schedule and train Niagara University student work-study and interns on hospitality/front-of-house skills.
  • Ensure smooth operations, including the security of collections and buildings. Perform actions to maintain the safety of the Museum, its collection, staff, and visitors during special events, early closings, evacuations, or weather emergency procedures. Communicate with Campus Safety and Museum Director in the event of emergency situations within or around the Castellani Art Museum property.
  • Maintain master Museum calendar, as well as update Ad Astra room reservation calendar. Coordinate Niagara University events held at the museum. Coordinate and assist with programs and events conducted by the Museum as required. Staff events as required.
  • Track the number of visitors and key visitor information. Compile statistics and submit reports relevant to attendance and earned income. Participate in the CAM Team Meetings; share points about events, operations, security, data, and visitor services.
  • Submit Facility Services work orders. Walk through the Museum regularly to ensure facilities are in excellent condition.
  • Process all Museum checks and cash deposits, gifts, and invoices. Handle all accounts payable and receivable transactions in a timely manner. Communicate with vendors. Process and track rental, gift shop, and donation income. Monitor and order inventory and supplies. Maintain confidentiality of information.
  • Operate office machinery including, but not limited to computers, copiers, shredding machines, and fax machine. Prepare letters, invoices, and other documents using Microsoft Office and Excel. Archive and file documents, records, invoices, and other material on Google Drive, along with physical filing.
  • Other duties as assigned by supervisor.


  1. Strong written and oral skills; able to communicate clearly and concisely.
  2. Friendly, patient, service-oriented personality. Great customer service and interpersonal skills.
  3. Previous experience coaching and training college students and adults.
  4. Excellent organization, time, and project management skills. Keen attention to detail. Also able to work independently and ask for help when needed.
  5. Strong software and hardware skills, including Microsoft Office Suite, particularly Word, and High degree of comfort with Google Office (Meets, Drive, Calendar, Forms, etc). Comfort using and scheduling Zoom meetings. The ability to learn new computer software programs. Comfort with iPads and projectors.
  6. Proficient in using various office machines including but not limited to: cash register, keyboard, calculator, shredder, computer, copier, and fax machine. Basic mathematical skills to be able to verify the accuracy of work.
  7. Acts as a team player: able to work collaboratively with Museum staff, partners, and Niagara University personnel.
  8. Exercises good judgment, able to problem-solve and troubleshoot issues. Sensitivity in response to changing situations and needs.
  9. Able to work some flexible hours as needed.


  • High School diploma required education, training, and experience that provides the necessary knowledge, skills, and abilities
  • A minimum of two years of experience performing similar tasks is required.
  • A valid New York State driver's license is required that satisfies both University and insurance company underwriting rules and regulations for driving a motor vehicle. Must also be able to operate a motor vehicle in Canada.


Full Job Description
Niagara University
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